Organizational Behavior Communication Paper - 1190 Words

Southwest Airlines Organizational Behavior amp; Communication Paper Erica Sepulveda Communications for Accountants/Com 530 January 30, 2012 Southwest Airlines Organizational Behavior amp; Communication Paper Airlines, such as Southwest Airlines, strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number, logging on to the company’s website, or booking at an airport with a Southwest Airlines agent. The employees that assist these prospective and actual passengers are considered the backbone of the company and do their best to represent Southwest in the finest†¦show more content†¦pg 168). Additionally, they mention that what we perceive may not be what the situation actually turns out to be. Reading information or listening to others rant about how wonderful the culture is within a company doesn’t necessarily mean its all good. While employees may be happier than miserable working for Southwest, I highly doubt that there aren’t challenges that are faced at times in their positions. Research has shown that Southwest Airlines espoused values mirrors their enacted values. However, suppose it didn’t. What happens if the perceptions of their culture, communication and work environment is said to be â€Å"peachy†, however it really isn’t? Suppose employees were really unhappy and the mission statement of Southwest really wasn’t followed in the way they operate their organization. This leads to bad perceptions, along with potential employees amp; customers assuming that this organization is voicing something that it’s not. This is an example of how misalignment between espoused values and enacted values would affect perceptions within Southwest Airlines organization. Conflict within Southwest Airlines Conflict is another important topic that should be considered in organizations like Southwest Airlines. â€Å"Conflict results from differences between group members differences in personality, perception, information, culture, and power or influence†Show MoreRelatedOrganizational Behavior and Communication Paper979 Words   |  4 PagesOrganizational Behavior and Communication Paper Evelyn Smith COM 530 October 8, 2010 Organizational Behavior and Communication Paper This paper discusses the culture of the American Red Cross, noting whether the organization’s values align with espoused or enacted values. Also covered will be to what extent is communication in the American Red Cross determined by its organizations culture. 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